TOKYO 2020 OLYMPIC GAMES

24 July - 9 August 2020

FAQ

Olympic Games – Tokyo 2020

Q : When will the Tokyo 2020 Olympic Games be held ?
A :

Friday 24 July – Sunday 9 August 2020

Q : How can we know schedule of Olympic games ?
A :

For further information on the competition schedule by session, please visit
https://tokyo2020.org/en/games/schedule/olympic/

Q : I would like to know before I buy tickets, in which session of each competition my favorite team or athlete will enter ?
A :

Please visit https://tokyo2020.org/en/games/schedule/olympic/ for games competition schedule by session. However most of qualifications for entry to the Olympic games Tokyo 2020 are still under progress as of July 2019 and the timing we can learn more details depends on schedule of qualifications of each sport.

Q : Are tickets required for children ?
A :

Everyone over the age of 2 must have a ticket. One child under the age of 2 (as of the date of the session) may accompany an adult ticket holder without being required to have a ticket, provided they do not occupy a seat.

Q : Do you sell a reserved-seat ticket or non-reserved seat ticket ?
A :

It depends on a venue for each competition. Please check at
https://tokyo2020.org/en/games/ticket/data/Ticketing_Guide_EN.pdf
Seating : means RESERVED seat
Standing : means NON RESERVED seat

Our Products

Q : When will the JTB’s Tokyo 2020 Packages are put on sale in Thailand ?
A :

In July 2019, Please visit https://www.jtbthailand.com/th for more details and kindly register your E-mail address to receive newsletter from us.

Q : How much is price range of the JTB’s Tokyo2020 packages ?
A :

The starting price for JTB’s Tokyo2020 packages is about 38,000 THB to 100,000 THB Per person.

Q : How many JTB Tokyo 2020 packages do you have ?
A :

We have over 50 kinds of packages JTB (Thailand)

Q : What is included in the JTB’s Tokyo2020 package ?
A :

2 kinds of tickets and 2 nights of accommodation are included.

Q : Is it possible to buy a Tokyo2020 game’s ticket in a package singly ?
A:

Our package cannot be sold separately.

Q : Can I change the date of check-in at hotel or Olympic tickets after I purchased your package ?
A :

No, we are sorry our package is based on non-changeable and non-refundable policies.

Q : A ticket which I would like to buy is not available in your packages. Can I request a ticket for the specific competition other than your line-up of packages ?
A :

We are only able to handle the tickets which the Olympic Committee of Tokyo 2020 allocated to Authorised Ticket Reseller (ATR) of each country. We sell our products within those inventories only.

Q : I need time to consider before purchasing. Can I hold my booking tentatively and pay later?
A :

All the packages are provided first-come first-served basis. And booking will be only completed after the payment.

Q : I am a Japanese who live in Thailand. Can I buy a ticket from the Tokyo 2020 Official Ticket Website ?
A :

According to the regulation of The Tokyo Organising Committee of the Olympic, only residents of Japan are eligible to purchase tickets from the Tokyo 2020 Official Ticket Website at this stage. Foreign nationals residing in Thailand are kindly requested to purchase tickets from the Authorised Ticket Resellers (ATR) for the territory of Thailand. Please also see the comment from Tokyo 2020 as below.

“People not residing in Japan will be able to purchase tickets from this website beginning in Spring, 2020. At that point, any unsold inventory will be available to purchase. The best opportunity for non-residents to purchase tickets for the most popular events is via the Authorised Ticket Reseller designated for the territory in which they reside.”

Q : How to find the hotels near Tokyo National Olympic Stadium ?
A :

We, JTB (Thailand) Limited, are a Japan specialist agent and tour operator offering flights, hotels, tour package and tailor-made, Japan Rail Pass and admission tickets. We are obliged to maintain a high standard of service to you to find hotels and much more.

Q : Can I choose a seat number in a venue ?
A :

JTB will make the best effort to assign the seat together. However you cannot choose a seat number individually.

Hotel

Q : Does this package include breakfast at Hotel ?
A :

No, breakfast is not included in our package.

Q : In case of 1 adult+ 2 children in a group, do we need to book 2 rooms?
A :

Yes, Please book 2 rooms.
Adult : 12 years old or over
Child : 2 – 11 years old
* Please note that a price of child package are the same as adult package.
Infant : 0 – 1 year old (Free of charge for bed-sharing. But no amenities available)
We accept 2 adults & 1 infant or 1 adult & 1 child & 1 infant in one bed. (We accept only one infant for bed-sharing in a room.)
Please note :There is no seat available for infant at Olympic game’s venue. But an infant can sit on an adult's lap without charge

Q : Can you guarantee a non-smoking room to assign for us ?
A :

We are afraid that we cannot guarantee non-smoking or smoking room in advance.

Q : Can we leave luggage at the hotel after check out without any additional charge ?
A :

Yes, you can leave your luggage at hotel unless overnight.

Q : Can we extend our stay at same hotel ?
A :

Our products fix 2 nights accommodation per package. If you need more than 4 nights, please buy more than 2 packages. Odd number of night(s) is not available in our package.
Please note: If you book more than 1 packages, other 2 non-refundable Olympic tickets also included in another package you purchased.